Terms and Conditions
Terms and Conditions
This website is owned and operated by James & Emily Cambridge. Throughout the site, the terms “we”, “our”, and “us” refer to James & Emily Cambridge. James & Emily Cambridge offers this website, including all information, tools, and services available, to you, the user, conditioned upon your acceptance of all terms, policies, and notices stated here.
By accessing our site and/or purchasing something from us, you engage in our “Services” and agree to be bound by the following terms (“Terms of Service”, “Terms”), including any additional rules and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including but not limited to visitors, vendors, customers, merchants, and/or content providers.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms.
If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms are considered an offer, acceptance is expressly limited to these Terms. Any new features or tools added to the current store shall also be subject to the Terms. You can review the most current version of the Terms at any time on this page.
We reserve the right to update, change, or replace any part of these Terms by posting updates or changes on our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.
Article 1 – Definitions
In these terms, the following concepts have the following meanings:
Withdrawal period: the period during which the user may exercise the right to withdraw from the contract.
User: a natural person acting outside the scope of their commercial or professional activities who concludes a distance contract with a trader.
Day: calendar day.
Open-ended contract: a distance contract for the supply of a series of goods and/or services, the provision or purchase of which is spread over time.
Durable medium: any device that allows the user or trader to store information so that it can be viewed and retrieved later.
Right of withdrawal: the possibility for the user to withdraw from a distance contract within the established period.
Trader: a natural or legal person who offers goods and/or services to the user by distance means.
Distance contract: a contract concluded through an organized distance selling system, in which the trader and the user are not physically present in the same place.
Means of communication: a means that allows the conclusion of a contract without physical presence in the same location.
General terms: these terms used by the trader.
Article 2 – Trader information
Email: support@jamesandemily.com
Trade name: James & Emily Cambridge
Registration number: 96746203
Address: Randmeerstraat 130, 2162LN Lisse, Netherlands
Article 3 – Scope
These general terms apply to every offer presented by the trader “James & Emily Cambridge,” as well as to every distance contract and every order between the trader and the user.
Before concluding a distance contract, the user is presented with the text of these general terms. If this is not feasible, the user will be informed where they can consult the terms at the trader’s premises and that they can be provided free of charge at the user’s request.
If the contract is concluded electronically, the text of these general terms may be provided electronically so that the user can easily save it on a durable medium.
Article 4 – The Offer
If the offer is valid for a limited period or special conditions apply, this will be clearly indicated in the offer. The offer is not legally binding. The trader reserves the right to modify or supplement the offer at any time. The offer includes a complete and accurate description of the products and/or services offered. If illustrations are used, they correspond to the products and/or services offered. Obvious errors do not confer any rights against the trader.
Article 5 – The Contract
The contract comes into effect when the consumer accepts the offer and fulfills the conditions indicated in it. If the contract is concluded electronically, the trader immediately confirms acceptance of the offer electronically. Until confirmation, the consumer may refuse the contract.
The trader takes appropriate technical and organizational measures to protect the electronic transmission of data and to ensure a secure environment. If online payments are allowed, these are also protected.
The trader has the right, according to the law, to verify the consumer’s ability to pay. If there are justified doubts, the trader may refuse the order or impose additional conditions.
The trader will provide the consumer with the following information in writing or on a durable medium:
5.4. The contact address of the trader, where the consumer can submit complaints.
5.5. The conditions and procedure by which the consumer can exercise the right of withdrawal, or information regarding the inapplicability of this right.
5.6. Information about warranties and post-warranty service.
5.7. The data according to point 3 of Article 4, if not already provided.
5.8. Termination conditions, if the contract is concluded for an indefinite period or for more than one year.
5.9. All orders are executed only if the products are available.
Article 6 – Right of Withdrawal
6.1. The consumer may withdraw from the contract within 30 days of receiving the product, without specifying a reason.
6.2. During the withdrawal period, the product and packaging must be handled with care.
6.3. In case of withdrawal, the consumer is obliged to return the product along with all accessories, in a condition and packaging as close as possible to the original.
6.4. To exercise the right of withdrawal, the consumer must inform the trader within 14 days by letter or email at support@jamesandemily.com Afterwards, the consumer has an additional 14 days to return the product.
6.5. The consumer must be able to demonstrate that the product was returned on time (e.g., by proof of shipment). In the absence of notification or return of the product, the purchase is considered final.
Article 7 – Costs of Withdrawal
7.1. In the case of withdrawal from the contract, the costs of returning the product are borne by the consumer.
7.2. If payment has been made, James & Emily Cambridge will refund the amount within 14 days of withdrawal, provided the product is received or proof of return is provided.
Article 8 – Exclusion of the Right of Withdrawal
8.1. The trader may exclude the application of the right of withdrawal for the products mentioned in points 8.2 and 8.3, provided this is clearly stated in the offer.
8.2. The right of withdrawal does not apply to: products manufactured at the consumer’s request, clearly personalized products, products that by their nature cannot be returned, perishable products, products whose price depends on market fluctuations, individual issues of newspapers or magazines, opened audio, video, or software media, and opened hygiene products.
8.3. The right of withdrawal does not apply to the following services: services related to accommodation, transport, catering, or leisure, if provided on a specified date and whose execution has begun before the withdrawal period expires with the consumer’s consent; services related to lotteries or betting.
Article 9 – Price
9.1. During the validity of the offer, prices will not be increased, except for changes in VAT.
9.2. Products or services whose price depends on financial markets may be offered at variable prices. This will be clearly communicated.
9.3. Price increases within 3 months are only possible in accordance with applicable law.
9.4. After 3 months – if stipulated: this is a consequence of legislation or the consumer is given the right to terminate the contract.
9.5. According to Article 5(1) of the Dutch VAT Act, delivery made outside the EU requires the consumer to pay import VAT or customs duties. The trader does not charge VAT.
9.6. All prices are stated excluding typographical errors.
Article 10 – Conformity and Warranty
10.1. The trader guarantees that the products comply with the contract, the offer specifications, suitability and usability requirements, as well as applicable law.
10.2. If agreed, the product is also suitable for non-standard uses.
10.3. The warranty does not reduce the consumer’s legal rights.
10.4. Defects or incorrect deliveries must be reported within 14 days of receipt.
10.5. Products must be returned in their original packaging and in new condition.
10.6. The duration of the warranty corresponds to the warranty period established by the manufacturer.
10.7. The trader is not responsible for the suitability of the product for a specific use or for any recommendations provided.
10.8. The warranty does not apply if: the products have been repaired or modified, used under improper conditions, or defects are caused by legislation or the properties of the materials.
Article 11 – Delivery and Execution
The trader makes every effort to receive and execute orders. Orders are processed as quickly as possible, but no later than 30 days, unless otherwise agreed. The consumer will be informed in case of delays. In such a case, the consumer may terminate the contract and receive a refund within 14 days.
If delivery is not possible, a replacement product may be offered, of which the consumer will be informed. In this case, the right of withdrawal remains valid. Return costs are borne by the trader. The risk related to the product passes to the consumer only after delivery.
Article 12 – Long-term Contracts: Duration, Termination, and Renewal
Termination:
The consumer has the right to terminate at any time an open-ended contract for the regular supply of goods (including electricity) or provision of services, observing a notice period of no more than one month.
A fixed-term contract for regular supply may also be terminated at any time before its expiration, under the same conditions as an open-ended contract.
The consumer may terminate these contracts:
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At any time, without restrictions related to a specific date or period.
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In the same manner in which the contract was concluded.
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Observing the same notice period that applies to the trader.
Renewal:
A fixed-term contract for regular supply cannot be automatically extended or renewed for the same period, except for newspaper and magazine subscriptions, which may be extended for a maximum of three months, provided the consumer is given the opportunity to terminate the contract before the extension expires, observing a notice period of no more than one month.
Fixed-term contracts may be automatically extended for an indefinite period only if the consumer is granted the right to terminate the contract at any time, observing a notice period of no more than one month (or three months if the supply occurs rarely).
Trial subscriptions to newspapers or magazines (for a fixed term) are not automatically extended and end at the conclusion of the trial period.
Duration:
If the contract has a duration longer than one year, the consumer has the right to terminate it at any time after one year, observing a one-month notice period, unless principles of good faith and reasonableness would prevent termination before the end of the agreed period.
Article 13 – Payment
Unless otherwise agreed, the consumer must make payment within 7 days from the start of the withdrawal period (according to Article 6, paragraph 1).
In the case of a service contract, this term begins when the consumer receives confirmation of the contract conclusion.
The consumer must immediately report any errors regarding payment details.
If the consumer fails to make timely payment, the trader has the right – in accordance with the law – to charge reasonable debt recovery costs, clearly communicated in advance.
Article 14 – Complaint Procedure
Complaints related to the execution of the contract must be submitted to “James & Emily Cambridge” within 7 days of identifying any non-conformities, clearly describing the issue.
The trader will respond to the complaint within 14 days of receipt.
If resolution requires more time, the consumer will be informed of the receipt of the complaint and given a final response date.
If the complaint cannot be resolved amicably, the dispute resolution procedure will apply.
Submitting a complaint does not exempt the trader from the obligation to execute the contract, unless the trader has communicated otherwise in writing.
If the trader acknowledges the complaint as justified, they will replace or correct the non-conforming product at their discretion, at no additional cost to the consumer.
Article 15 – Disputes
All contracts concluded between the trader and the consumer, to which these general terms apply, are exclusively governed by the laws of the Netherlands, even if the consumer resides outside the Netherlands.
Article 16 – Contact Information
Questions regarding these terms may be sent by email to: support@jamesandemily.com